Terms of service

Terms & Conditions

Anti Social Media ("we," "us," "our") Website: antisocialmedia.shop Last updated: [DATE]

By placing an order or using this website, you agree to the terms below. Please read them before you buy.

1. Products

We sell clothing and statues/collectibles ("Products"). Product photos are as accurate as possible, but slight variations in colour, texture, or finish (especially on handmade or cast items like statues) may occur and are not considered defects.

2. Orders & Payment

All orders must be paid in full at checkout before we process or ship them.
We reserve the right to refuse or cancel any order (e.g. suspected fraud, pricing errors, stock issues). If we cancel your order, you'll receive a full refund.
Once an order is placed and payment is confirmed, it is considered final.

3. Cancellation Policy

Once an order is placed and payment is confirmed, it cannot be cancelled or amended. This includes changes to size, colour, address, or product selection.
Please double-check your order (items, sizes, delivery address) before completing checkout — we begin processing orders shortly after payment, so we're unable to intercept or edit them once placed.
If, exceptionally, we are able to cancel an order before it has shipped (at our sole discretion), a refund will only be issued if the order has not yet entered processing/production.

4. All Sales Are Final — Refund & Returns Policy

All sales are final. We do not offer refunds, returns, or exchanges for:

Change of mind
Incorrect size ordered (please check our size guide before ordering)
Buyer's remorse
Order cancellations after payment (see Section 3)

Exception — Damaged, Defective, or Incorrect Items

We will offer a replacement, repair, or refund only if:

The item arrived damaged or defective, or
You received the wrong item.

To qualify, you must:

Contact us within 48 hours of delivery at [SUPPORT EMAIL].
Provide clear photos/video of the item, its packaging, and the damage/defect.
Keep all original packaging until the claim is resolved.

Claims submitted after 48 hours, or without photo evidence, will not be accepted. Statues in particular are fragile — please inspect your package before discarding any packaging materials. No refunds, returns, or exchanges will be given outside of this exception.

5. Delivery Policy

Processing time: Orders are processed within [X] business days before dispatch.
Delivery time: Estimated delivery is [X–X] business days domestically, and [X–X] business days for international orders, from date of dispatch. These are estimates only, not guarantees.
Delivery address: It is your responsibility to provide a complete and accurate delivery address at checkout. We are not liable for orders that are delayed, lost, or misdelivered due to an incorrect address you provided — no refund will be issued in this case.
Courier delays: We are not responsible for delays caused by couriers, customs, weather, or other events outside our control.
Failed delivery attempts / uncollected parcels: If a parcel is returned to us because it was unclaimed, refused, or the address was undeliverable, you will be responsible for the cost of re-shipping.
Proof of delivery: Once a courier marks an order as delivered, it is considered successfully delivered. Any damage or non-receipt claims must be reported within 48 hours per Section 4.
Fragile items: Statues are packed with care but remain fragile. Please inspect your parcel immediately upon arrival and report any damage before disposing of packaging, per Section 4.

6. Pricing

Prices are listed in Rand and may change without notice. We are not obligated to honour a price that was displayed due to a typographical or technical error.

7. Intellectual Property

All designs, artwork, logos, and product images on this site belong to Anti Social Media and may not be copied, reproduced, or used without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Anti Social Media is not liable for any indirect, incidental, or consequential damages arising from the use of our Products or website.